Terms, Warranty and Disclosures

** Payment Terms **

The total sum is due upon vehicle pick-up. Preferred payment methods are cash or debit cards, but credit cards and tap pay options are also accepted. There are no fees for using debit or credit cards. Checks are not accepted.

 ** SERVICE TERMS **

(1) "YES, DO THIS WORK" - I authorize this repair/service as described in the estimate, repair order or revision. I agree to pay the full amount shown.

(2) "DEBIT, CASH, OR CREDIT" - I understand full payment is due upon vehicle pickup via debit card or cash; credit cards accepted, no checks.

(3) "NO PAYMENT, NO KEYS" - A mechanic's lien secures service and storage fees on my vehicle.

(4) "TALK, TEXT OR EMAIL ME" - I authorize communication via SMS, phone, email, or in-person for estimates, approvals, invoices, and updates, for both current and future service.

(5) "GOODBYE OLD PARTS" - Unless requested before service, all replaced parts will be discarded.

(6) "YOU MAY DRIVE & STORE MY CAR" - I authorize shop staff to handle and drive my vehicle for purposes related to this repair/service. I understand and accept that the shop is not responsible for accidental loss, damage, or theft of the vehicle or its contents. 

(7) "48 HOURS OR LESS" - I will retrieve my vehicle within 48 hours of service completion notification or pay storage fees. 

(8) "HERE'S MY SIGNATURE" - My signature confirms my agreement with and understanding of these eight terms.

** 24-Month / 24,000-Mile Limited Warranty **

At Luis Lopez Automotive, we stand behind our services with a 24-month or 24,000-mile limited warranty, whichever comes first. If a defect in our workmanship or a part we installed fails within this period, we will repair or replace it free of charge, including the labor for installation. To qualify for coverage, the vehicle must be returned to our shop at 2751 Fletcher Drive, Los Angeles, CA 90039 during regular business hours. All transportation or towing costs to return the vehicle to our facility are at the customer's expense.

This warranty is exclusive to the original purchaser and is non-transferable. It specifically excludes vehicles used for commercial purposes—such as ride-sharing (Uber/Lyft), delivery, or fleet services—which remain under our standard 12-month / 12,000-mile term. Coverage does not apply to items naturally subject to wear and tear, including but not limited to: brake pads and rotors, tires, wiper blades, light bulbs, filters, and fluids. Furthermore, damage resulting from neglect, misuse, or repairs tampered with by the owner or third parties is not covered. We do not cover or reimburse warranty work performed by other shops.

To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the period of this written warranty. We are not liable for incidental or consequential losses, such as lost time, income, or rental expenses.

** DISCLOSURES **

Hazardous Material (HazMat) Charge: Maintaining and repairing your car involves the use of chemicals and the generation of hazardous wastes hat must be stored, handled, managed, and disposed of in strict compliance with environmental regulations. This charge helps cover the costs associated with proper disposal, regulatory compliance, and safe handling of these materials. Therefore, a HazMat charge is listed on the appropriate service bill when the job or service requires it.

Prop. 65 Warning: “Breathing the air in this area or skin contact with petroleum products can expose you to chemicals including benzene, motor vehicle exhaust, and carbon monoxide, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Do not stay in this area longer than necessary. For more information, go to www.P65Warnings.ca.gov/vehicle-repair.”

Lead-Acid Battery Recycling Act of 2016: “This dealer is required by law to charge a nonrefundable $2.00 California battery fee and a refundable deposit for each lead-acid battery purchased. A credit of the same amount as the refundable deposit will be issued if a used lead-acid battery is returned at the time of purchase or up to 45 days later along with this dealer’s receipt”